Frequently Asked Questions
Everything you need to know about your Norwood shopping experience.
What is Norwood's return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Simply initiate your return through our online portal for a prepaid shipping label.
How long does shipping typically take?
Standard shipping within the continental US takes 3-5 business days. International orders typically arrive within 7-14 business days depending on the destination and customs processing.
How do I know which size to choose?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Can I track my order in real-time?
Yes, once your order ships, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment payments through Klarna and Affirm.
Are Norwood garments sustainably made?
We are committed to ethical fashion. 80% of our current collection is made from organic or recycled materials, and we partner exclusively with fair-trade certified factories.